Shipping Policy

•Delivery: All orders are shipped from Lufhereng in Soweto to your nearest PEP stores. We ship within South Africa, to all nine provinces.

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•Processing Time: Orders are processed within one business day at our store. A PAXI tracking number will be sent the customer on the second business day. Paxi FEE is R120, this includes insurance for loss or theft while you package is in transit. Wigs r Life will not be held liable for any courier delays.

 

•Returns and Refund: Items can be returned within seven business days if unused and in original condition.

Return delivery charges will be paid by the customer and unless we sent out an incorrect order. A return or refund will be processed once package has been received back in store.

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• ​Shipping Areas: We courier in South Africa, in all ​nine Provinces. Delivery fee is R120, through Paxi courier services. Delivery takes 3 to 5 business days, business days do not include public holidays and weekends. We will ship out your parcel one business day after you have made payment. Paxi will deliver your parcel to your nearest paxi point.

• Delays

•Returns and Refund:

•Items can be returned within 7 days if unused and in original condition.

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• Change of mind Returns: delivery charges will be paid by the customer and unless we sent out an incorrect order.

You the (customer) will be liable for return delivery charges for an item equivalent to your original purchase.

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• Incorrect orders: We will refund any courier charge for an incorrect order once the parcel has reached the us on incorrect items delivered by us. 

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• A return or refund will be processed once the wig is received back in store.

We do not process refunds on items that used or not in their original state 

In terms of Section 56(2) of the CPA, a consumer may return goods to defective goods to the supplier without penalty to the consumer and at the supplier’s own risk and expense.

• Delays: Although Wigs r life aims to deliver the correct order, mistakes may happen and in the event of such an occurrence, we will be liable for all delivery return fees, and a full refund will be issued to the customer, provided that the goods are in their natural state and have not been used.

• Defective goods: Section 55 stipulates that goods have to be reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of any defects and should be useable and durable for a reasonable period of time (having regard to the use to which they would normally be put and to all the surrounding circumstances of their supply). We will refund any courier charge for an incorrect order once the parcel has reached the us on incorrect items delivered by us. 

• Contact email: please contact us on Refiloeraph@gmail.com

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